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Best Price Guaranteed: What do I do?

IF YOU HAVE ALREADY MADE THE RESERVATION

Send an email to mejorprecio@expogrupo.com with the following details:

 

Personal Details:

First name and surname
Email address
Telephone number

Details of booking:

 
Name of hotel
Arrival and departure date
Confirmation number of the reservation

Information concerning the website that offered the cheaper price:

 
Website address
Total price of your stay indicating the currency used
“Print screen” showing indicated price

IF YOU HAVE NOT YET MADE THE RESERVATION

Send an email to mejorprecio@expogrupo.com with the following details:

 

Personal details:

First name and surname
Email address
Telephone number

Information of the booking you are about to make:

Name of the hotel
Date of arrival and departure
No. of persons
No. of children
No. of nights
No. of rooms
Type of room
Board basis

Information about the website offering the cheaper price:

 
Website address
Total price of stay and in which currency
“Print screen” with the indicated price
 

The claim must be presented within 24 hours after making the original reservation with expogrupo.com and within 72 hours before arriving at the hotel.

 

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